Last Updated: 26-02-2026
1. Introduction
Welcome to Crialic (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://crialic.com/ and purchase our products.
By using our website, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information You Provide
When you:
- Create an account
- Place an order
- Upload photos for custom products
- Contact customer support
- Subscribe to marketing emails
We may collect:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Payment details (processed securely via payment gateway)
- Uploaded images or customization data
B. Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device information
- Pages viewed
- Time spent on site
- Referring website
This helps us improve website performance and user experience.
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Deliver customized products
- Send order confirmations and shipping updates
- Provide customer support
- Prevent fraud and unauthorized transactions
- Improve our products and website
- Send marketing emails (only if you opt-in)
- Comply with legal obligations
4. Consent
By providing personal information to complete a transaction, you consent to its use for that specific purpose.
For marketing communications, we will request your explicit consent. You may withdraw your consent at any time by contacting us at:
info@crialic.com
5. Payment Security
We use trusted third-party payment gateways (such as Razorpay, PayPal, Stripe, etc.).
Payment information is:
- Encrypted using SSL (Secure Socket Layer)
- Processed according to PCI-DSS standards
- Not stored on our servers
6. Hosting & Platform
Our store operates on a WordPress / WooCommerce environment hosted on secure servers protected by firewall and industry-standard security measures.
Your data is stored securely and accessed only by authorized personnel.
7. Sharing of Information
We share your data only when necessary, such as:
- Payment gateways (to process payments)
- Courier & logistics partners (for delivery)
- IT and hosting providers
- Legal authorities (if required by law)
We do not sell or rent your personal information.
8. Cookies
We use cookies to:
- Maintain cart sessions
- Remember login information
- Improve user experience
- Track analytics
You can disable cookies through your browser settings, but some features may not function properly.
9. Data Retention
We retain personal data:
- Order records: up to 7–10 years (for tax and legal compliance)
- Account information: until account deletion
- Marketing preferences: until you unsubscribe
You may request deletion of your personal data by emailing us at:
support@crialic.com
Subject: Data Deletion Request
10. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion
- Withdraw consent
- Request data export
To exercise these rights, contact us via email.
11. Data Security
We implement appropriate technical and organizational measures to protect your personal data against:
- Unauthorized access
- Data breaches
- Misuse
- Alteration
- Destruction
However, no internet transmission is 100% secure.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.
13. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
14. Data Breach Procedures
In case of a data breach that affects your personal information, we will:
- Investigate immediately
- Take corrective measures
- Notify affected users where legally required
15. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.
16. Contact Information
If you have any questions regarding this Privacy Policy, you may contact:
Crialic – Make a Difference
Plot 4B,Annai Abode Apartments, 1 st Cross Street Chitti Babu Nagar, Pallikaranai, Chennai-600100
Email: info@crialic.com
Phone: +91-91367 79744